Privacy Policy

Privacy | Toravineox

TORAVINEOX

Privacy Policy

Last Updated: 23 April 2025 | UK GDPR Compliant

1. Data Controller

Toravineox, 619 WELFORD ROAD, LEICESTER, LE2 6FP, UK. Email: fccu1748@outlook.com.

2. Information We Collect

2.1 Directly from you

  • Name, email, phone, address
  • Payment information (processed by Stripe/PayPal/Klarna — we never store full card details)
  • Order history, returns, wishlist

2.2 Automatically

  • IP address, browser type, device info
  • Pages visited, time spent, referring website

3. How We Use Your Information

  • To process and deliver orders
  • To answer customer service questions
  • To send marketing emails — only with your consent (opt out anytime)
  • To improve our website and prevent fraud

4. Legal Basis (UK GDPR)

  • Contract performance: orders, payments, shipping
  • Legitimate interests: analytics, fraud prevention, customer service
  • Consent: marketing emails
  • Legal obligation: tax records

5. Sharing Your Data

We never sell your data. We share with: payment processors, shipping carriers (Royal Mail, Evri, DHL), email platforms (Klaviyo), analytics (Google). All have data protection agreements.

6. International Transfers

Some service providers may operate outside the UK/EEA. We use Standard Contractual Clauses to ensure adequate protection.

7. Data Retention

  • Order information: 7 years (tax/legal)
  • Marketing data: until you unsubscribe
  • Account data: until you delete your account

8. Your Rights (UK & EEA)

  • Access your data (Subject Access Request)
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to marketing
  • Withdraw consent
🤝 To exercise your rights: Email fccu1748@outlook.com with "PRIVACY REQUEST". We'll respond within 30 days.

9. Cookies

We use essential, analytics, and marketing cookies. You can manage cookies in your browser settings.

10. Children's Privacy

We do not knowingly collect data from children under 16.

11. Data Security

We use SSL encryption and PCI-compliant payment processing. No system is 100% secure.

12. Third-Party Links

We are not responsible for the privacy practices of external sites.

13. Changes to This Policy

Updates will be posted here with a new "Last Updated" date.

14. California Rights (CCPA)

California residents have the right to know what data we collect and request deletion. We do not sell your data.

15. Complaints (ICO)

If you're unhappy, you can complain to the UK Information Commissioner's Office: ico.org.uk.

16. Contact Our Privacy Team

📧 fccu1748@outlook.com (subject: "PRIVACY") | 📞 01932 872050 | 📍 619 WELFORD ROAD, LEICESTER, LE2 6FP

© 2025 Toravineox — 619 WELFORD ROAD, LEICESTER, LE2 6FP, UK